Thank you for using the Growatt Warranty Claim application.

Please read the following notes carefully before submitting a Warranty Claim request. By submitting a warranty replacement request, the applicant agrees to the terms and conditions and confirms that the information provided is true and valid.

1. Please fill in the application form completely by providing necessary onsite photos, fault photos, fault codes, detailed description of the fault, test reports, and/or video recordings etc.

2. If the information on the application form is incorrect or missing, or the fault is not proven by sufficient evidence, the replacement request can be rejected by Growatt. To avoid the applicant’s request being turned down, it is recommended to consult with Growatt's after-sales before submitting the request.

3. After receiving the replacement unit, please return the defective unit within 14 working days by using the return label, which is included in the replacement package. If the return label is missing or lost, please contact us. Growatt will provide the applicant a new return label.

4. When the defective unit is not returned within 14 working days after the replacement is delivered, an e-mail notification will be sent as a reminder. If applicant still fails to send the defective device back to Growatt, the applicant will be invoiced for the faulty machine based on the remaining warranty of the inverter. All prices are exclusive on VAT. Additional administration cost of €50.00 exclusive VAT will be charged.

5. After the defective unit is returned, Growatt will perform the necessary inspections to validate the functionality of the unit. If the fault condition tested by Growatt is different than the reasons submitted in the RMA claim, then Growatt will charge the applicant €100 exclusive VAT for the inspection fees. The shipping cost for sending the replacement unit and retrieving the defective device will also be charged to the applicant.