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Fill in the application form
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2
Claim is in the process
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3
Arrange for recycling old machines
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4
Arrange for recycling old machines
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5
End of work order
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Warranty claim form
Chinese
Return home 选择步骤

  • Fill in the application form

    Click Here

  • Claim is in the process

    Click Here

  • Arrange for recycling old machines

    Click Here

  • Arrange for recycling old machines

    Click Here

  • End of work order

    Click Here
1
Fill in the application form
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Basic Information

*Customer type

*Contact Name

*End user Email

Area code

Mobile phone number

Company Name

Company Email

*Country

Address

*Do you accept CSAT survey via phone?
Installation Information

*Installation Date

*Installation Address

*Postal code

*City

*Grid connection time
Fault device

*Device

  • asdfa
  • asd
  • asd
*Monitoring (device) is online?
Yes No

Product model

Delivery information

*Mobile phone number

*contact email address

*Contact Name

*Replace machine delivery address

*Street number

*Street name

*Suburb/Area

*State

Remarks

*Postal code

*City

- When completing the warranty claim application form, please ensure the delivery address provided is accurate. If the parcel is lost or if redirection is required, it may result in double the delivery cost, which will be invoiced to the person requesting the redirection. Growatt will not be held responsible for any issues caused by an incorrect address.
Input & output information

input voltage

*Type of power grid
Problem Details

*LED blinking state

*Number of times the charging pile LED flashes

*{{LCD_to_colour}}

*Detailed description

Proof of purchase upload again

Please upload proof of purchase (Purchasing invoice or installation papers. The purchasing invoice must include customer name, inverter model and the fact that it has been paid. Installation paper must include the installation address, inverter serial number. Maximum 3 files & 5MB, Word、Excel、PDF or images only) Please click the upload button above to submit proof of purchase.

* Faulty product photo upload again

Please upload faulty product photos (Inverter LCD display showing the error message clearly and the product nameplate with serial number sticker. Maximum 5 files & 20MB, only images) Please click on the Upload button to submit proof of purchase. The file size cannot exceed 15M

recipient:

Please note: If the faulty device does not return, it may affect the warranty of the replacement device, potentially, the OSS system may no longer available to provide service for you either.
Logistics information

Express company：

Tracking number：

Faulty S/N：

Replacement S/N：

Model name：

Your warranty claim has been approved. We will arrange a replacement unit for you as soon as possible. We kindly ask for your patience.

Do you need to recycle old machines?

Have you received the old machine?

being confirmed...

If there is any problem with the new machine during the period, you can promptly feedback with our staff.

Thank you for choosing Growatt, if you have any further questions please feel free to contact us. Have a good day!
Please confirm whether to submit a complaint!