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Basic Information
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*Customer type
*Contact Name
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*End user Email
Area code Mobile phone number |
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Company Name Company Email
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*Country Address
*Do you accept CSAT survey via phone?
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Installation Information
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*Installation Date
*Installation Address |
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*Postal code *City |
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Fault device
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Delivery information
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*Mobile phone number
*contact email address
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*Contact Name *Replace machine delivery address |
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Remarks
*Postal code *City |
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Input & output information
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Panel specifications
The number of strings per MPPT
(A/B) |
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Number of panels for each string (1/2/3/4/5/6) Actual grid voltage(V) (R/S/T) |
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input voltage *Type of power grid |
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Battery details (Storage system only)
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Battery quantities: sting1/2 battery type
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Battery capacity
battery voltage
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Battery Model Battery SN
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Problem Details
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*LED blinking state |
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*Number of times the charging pile LED flashes |
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*Charging station LCD display fault *{{LCD_to_read_data_label}} *{{LCD_to_colour}} |
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*Detailed description
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Proof of purchase upload again Please upload proof of purchase (Purchasing invoice or installation papers. The purchasing invoice must include customer name, inverter model and the fact that it has been paid. Installation paper must include the installation address, inverter serial number. Maximum 3 files & 5MB, Word、Excel、PDF or images only) Please click the upload button above to submit proof of purchase. * Faulty product photo upload again Please upload faulty product photos (Inverter LCD display showing the error message clearly and the product nameplate with serial number sticker. Maximum 5 files & 20MB, only images) Please click on the Upload button to submit proof of purchase. The file size cannot exceed 15M |
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Express company：
Tracking number：
Faulty S/N：
Replacement S/N：
Model name：
Do you need to recycle old machines?
Have you received the old machine?
being confirmed...
If there is any problem with the new machine during the period, you can promptly feedback with our staff.